Lori Salberg, CSE, CXE
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Lori Salberg is Executive Director of J3Tech Solutions, a newly formed sister company to Johnson Consulting Group. Lori has 20 years of experience in cemetery and funeral home management and developing technology solutions for the industry. She is considered a thought leader, with insights on national trends, and has spent the past three years studying how Customer Experience impacts the bottom line. She has two Customer Experience Certifications. One from the University of California, Irvine, and the other from the Customer Experience Executive Academy. She is also a member of the Customer Experience Professional Association (CXPA).
Lori serves as Chair of the ICCFA Membership Committee. She also serves as a member of the ICCFA Sales and Marketing Committee, the Catholic Cemetery Conference Marketing and PR Committee, and the NYSAC Publications Committee. She is a professor in the Hospitality, Cremation, and Technology (new in 2022) Colleges at the ICCFA University.